Messenger Nodes
Messenger nodes handle communication with contacts through Facebook Messenger. Use them to send automated replies with buttons and escalate conversations to human agents. These nodes work exclusively with the Messenger channel.Messenger supports text, buttons, and media with a 2,000 character limit. Unlike WhatsApp, Messenger does not support list menus or rich text formatting.
msg.send_message
Send a message via Facebook Messenger. This node sends a text message back through Messenger. It supports dynamic variables from the workflow context for personalized responses.Configuration
Variable Substitution
Use double curly braces to inject dynamic values:{{contact.name}}— The contact’s name{{contact.fields.*}}— Any custom fields set on the contact{{conversation.fields.*}}— Any custom fields set on the conversation
Outputs
Connections
- Inputs: Single input handle from the previous node
- Outputs: Single output handle for chaining additional actions
Example Use Case
After an AI Agent handles a Messenger conversation, connect to a Messenger Send Message node to deliver the response. Messenger supports buttons, so you can include quick-reply options for common follow-up actions.msg.handoff
Escalate the Messenger conversation to a human agent. The Handoff node moves the Messenger conversation from automated processing to the human agent inbox. The conversation appears in the Inbox with a “handoff” status and a Messenger channel indicator (blue).Configuration
Outputs
Connections
- Inputs: Single input handle from the previous node
- Outputs: Single output handle (typically connected to a
logic.endnode or left unconnected)