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Documentation Index

Fetch the complete documentation index at: https://docs.tedro.io/llms.txt

Use this file to discover all available pages before exploring further.

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Welcome to Tedro

Tedro is a multi-channel communication operations platform. Connect WhatsApp, Instagram DMs, Facebook Messenger, and Live Chat to a single workspace, build automations with a visual workflow builder, and deploy AI agents that handle customer conversations across every channel. Organizations manage one or more workspaces, each with its own channels, contacts, workflows, and team. Whether you run a single business or manage multiple clients, Tedro gives you scoped environments with unified billing and permissions under one roof.

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What You Can Build

AI-Powered Agents

Create agents with personality, knowledge bases, and tools that handle conversations autonomously.

Visual Workflows

Build automation flows with triggers, AI nodes, branching logic, and channel actions using a drag-and-drop canvas.

Multi-Channel Inbox

Manage conversations from all channels in one place. Assign to team members, add internal notes, resolve handoffs.

Organizations and Workspaces

Manage multiple workspaces under one organization with scoped permissions and unified billing.

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Supported Channels

Tedro connects to four messaging channels. Each channel has dedicated setup, messaging rules, and capabilities.

WhatsApp

Connect via Meta Embedded Signup. 24-hour messaging window, templates, opt-out handling.

Instagram DMs

Receive and respond to Instagram direct messages through Meta OAuth.

Facebook Messenger

Handle Messenger conversations from your Facebook Page.

Live Chat

Add a chat widget to your website. No messaging window restrictions.

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How It Works

  1. A customer sends a message on any connected channel — WhatsApp, Instagram, Messenger, or your website widget
  2. Tedro receives the message, identifies the contact and conversation, and loads the active workflow
  3. The workflow engine executes nodes — AI classification, response generation, branching logic, and actions
  4. Outbound messages are sent back through the originating channel
  5. Every step is logged as a run for full visibility into what happened and why
The platform handles deduplication, concurrency control, and retry logic automatically so your workflows execute reliably at any scale.

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What’s Next

Quickstart

Go from signup to your first published automation in minutes.

Key Concepts

Learn the core terminology used throughout Tedro.

WhatsApp Setup

Connect your first WhatsApp Business number.

Live Chat Setup

Add a chat widget to your website in minutes.