Documentation Index
Fetch the complete documentation index at: https://docs.tedro.io/llms.txt
Use this file to discover all available pages before exploring further.
Reports
The Reports page gives you a bird’s-eye view of your workspace performance. It is divided into five sections, each focused on a different aspect of your operations. Navigate to Reports in the sidebar to access all analytics.Prerequisites
- A Tedro workspace with Admin role (full access) or Agent role (read-only access)
Report Sections
Overview
The overview section shows high-level metrics across your entire workspace:| Metric | Description |
|---|---|
| Total conversations | Number of conversations in the selected time period |
| Active contacts | Unique contacts who sent or received messages |
| Response time | Average time to first response (human or automated) |
| Resolution rate | Percentage of conversations resolved (closed) vs total |
Conversations
Detailed breakdown of conversation activity:| Metric | Description |
|---|---|
| By channel | Conversation volume split by WhatsApp, Instagram, Messenger, and Live Chat |
| By status | Distribution across open, handoff, and closed states |
| By assignee | Conversations handled per team member |
| Trend | Daily/weekly conversation volume over time |
Automation
Performance metrics for your AI agents and workflows:| Metric | Description |
|---|---|
| Workflow runs | Total runs executed in the period |
| Success rate | Percentage of runs that completed without errors |
| AI resolution rate | Conversations resolved by AI without human handoff |
| Handoff rate | Percentage of conversations escalated to human agents |
| Average turns | Mean number of AI agent turns per conversation |
Outbound
Broadcast and template messaging analytics:| Metric | Description |
|---|---|
| Broadcasts sent | Number of broadcast campaigns dispatched |
| Messages delivered | Total individual messages successfully delivered |
| Read rate | Percentage of delivered messages that were read |
| Reply rate | Percentage of recipients who replied |
| Opt-out rate | Contacts who unsubscribed after broadcasts |
Usage
Platform consumption and billing-relevant metrics:| Metric | Description |
|---|---|
| AI tokens consumed | Total OpenAI tokens used by AI Agent nodes |
| Messages sent | Outbound messages across all channels |
| Active workflows | Number of published and active workflows |
| Storage used | Knowledge base document storage |
Usage metrics help you monitor costs and stay within your plan limits. Check this section regularly if you run high-volume AI agent workflows.
What’s Next
Broadcasts and Campaigns
Create outbound campaigns and track their performance in the Outbound report.
Inbox
Manage conversations and monitor agent performance tracked in the Conversations report.