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Broadcasts and Campaigns

Broadcasts let you send outbound messages to groups of contacts at once. Use them for promotions, announcements, appointment reminders, or re-engagement campaigns. You can target specific contact groups, schedule sends for optimal timing, and track delivery and response analytics.

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Prerequisites

  • A Tedro workspace with Admin role
  • At least one connected channel
  • Contacts organized into groups or tagged for targeting (see Contacts and Groups)
  • For WhatsApp broadcasts: approved message templates (see WhatsApp Templates)

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Create a Broadcast

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Broadcast Analytics

After a broadcast is sent, the campaign detail page shows delivery performance:
Use the Broadcast Reply trigger node in your workflows to automatically handle responses to specific campaigns. See the Trigger Nodes reference for details on trigger.broadcast_reply.

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Best Practices

  • Segment your audience with tags and groups before broadcasting. Targeted messages get higher engagement than blanket sends.
  • Test first by sending to a small test group before launching to your full audience.
  • Schedule for business hours in your audience’s time zone for better open rates.
  • Monitor opt-outs after each campaign. A spike in opt-outs signals your messaging frequency or content needs adjustment.

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What’s Next

WhatsApp Templates

Create and manage pre-approved templates required for WhatsApp broadcasts.

Contacts and Groups

Organize contacts into groups for targeted broadcast campaigns.