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Tedro uses a layered permission system with roles at two levels: organization and workspace. Organization roles control who can manage billing, members, and workspaces. Workspace roles control access to specific resources like workflows, contacts, and settings within each workspace.

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Organization Roles

Organizations have three roles that determine organization-level access:
Organization owners and admins inherit workspace admin access automatically. They do not appear in the workspace member list but have full access to every workspace.

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Workspace Roles

Each workspace has its own member list with three roles:

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Permission Matrix

The following table shows the exact permissions for each workspace role across all platform resources. RW means read and write access. R means read-only. A dash means no access.
Agents can read and write contacts and conversations because these are core to their daily work in the inbox. All other resources are read-only for agents.

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Inviting Team Members

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Invite to Organization

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Invite to Workspace

Organization members with the “member” role need explicit workspace access:
  1. Go to Settings > Organization > Workspaces and select a workspace
  2. Add the member and assign a workspace role (admin, agent, or viewer)
Organization owners and admins already have access to every workspace. You only need to add organization members to specific workspaces.

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Managing Invitations

The Members page shows pending invitations. You can:
  • Resend an invitation if the recipient hasn’t accepted
  • Revoke an invitation to cancel it

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What’s Next

Organizations and Workspaces

Learn about the organization hierarchy, workspace management, and billing.

Inbox

See how team roles affect inbox access and conversation assignment.