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Documentation Index

Fetch the complete documentation index at: https://docs.tedro.io/llms.txt

Use this file to discover all available pages before exploring further.

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Facebook Messenger Setup

Connect your Facebook Page to Tedro to receive and respond to Messenger conversations. Messenger connects through the same Meta OAuth flow used by WhatsApp and Instagram.

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Prerequisites

Before connecting Messenger, make sure you have:
  • A Facebook Page (not a personal profile)
  • Admin access to the Facebook Page
  • A Meta Business Account (business.facebook.com)
  • A Tedro workspace with Admin role
If your Facebook Page is not yet associated with a Meta Business Account, you can add it at business.facebook.com under Business Settings > Accounts > Pages.

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Connecting Your Page

1
Open Channel Settings
2
Navigate to Settings > Channels in your Tedro workspace.
3
Start the Connection
4
Click Connect Channel and select Messenger from the channel type options.
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Authorize with Meta
6
The Meta OAuth flow opens in a popup window. Follow the prompts to:
7
  • Log in to your Meta Business Account
  • Select the Facebook Page you want to connect
  • Grant the required permissions for Tedro to read and send messages through your Page
    • 8
    Verify the Connection
    9
    Your Messenger channel appears in the Channels list with a Connected status. Send a message to your Facebook Page from another account to confirm messages are received.

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    Channel Capabilities

    FeatureSupport
    Text messagesYes
    Media (images, video)Yes
    Buttons / quick repliesYes
    Message character limit2,000 characters
    Rich formattingNo
    Messaging window24 hours (standard) or 7 days (human agent tag)
    Messenger automation requires Meta App Review approval for production use. During development, you can test with accounts that have a role on your Meta App. See Meta’s documentation for the App Review submission process.

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    What’s Next

    Instagram DMs

    Connect your Instagram account to receive and respond to direct messages.

    WhatsApp Setup

    Connect your WhatsApp Business number with Meta Embedded Signup.